Customer service can make or break a business. That department, if it provides exceptional support to customers, should serve as the heartbeat that pumps energy throughout any business operation.
Stantle, an order fulfillment provider that also offers mail and package forwarding services, acknowledges that its customer service employees are the stars of the company.
“They are truly dedicated to ensuring our customers are completely satisfied with the service we provide,” the company says on its website at Stantle.com. “And they go out of their way to make sure we are doing everything in our power to keep them happy and have them with us for years to come.”
Dedicated service reps for each clients
The company, which is owned by MSGT, says the mission of its customer service staff is to guarantee the success of business clients. To make that mission a reality, business customers receive more personalized attention and service than other competing service providers.
Compared to competitors such as Viabox, vPost and MyUS, that handle mail and package forwarding service, Stantle’s business customers are each assigned two dedicated customer service representatives to work with them exclusively.
Thes customer service reps are available to answer questions and address any issues from clients. A quick call can get issues resolved. Customers can consider the service reps as another employee working for them.
Business clients can also get help from the company’s customer service team to enhance their in-house successes. Clients can reach out for help in several ways. They can speak “live” to customer service experts during regular business hours via phone and online chat. And business customers can email or fax staff after hours and are guaranteed that they will get a response from a customer rep the next business day.
“We practice customer service at every level and in every department in our company,” Stantle states on its website at Stantle.com. “We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars.
Difference in customer service
While competitors also provide customer service, their level and scope differ from what business clients get when they partner with Stantle.
At Viabox, customers can refer to a question-and-answer website page. And if customers can’t find the answers they seek from that page, they can contact the customer service department by submitting a request.
According to the company’s website, a customer service representative will get back to you as soon as possible.
vPost also provides a list for frequently asked questions that customers can view if they need help or want answers. The company provides answers on issues ranging from shipping and payments to package care.
On its website, vPost also provides answers about the requirements for shipping a package to a specific country, and how to calculate shipping costs from a specific country.
At MyUS, customers can also tap into the frequently asked questions website page. Here, customers can see answers to specific shipping requirements to a country the company serves, information on packaging, consolidation and storage. And they can even access a getting started guide.